99ab Game Privacy Policy — How We Handle Your Data

1 Overview & Who We Are

99ab Game operates the online gaming and sports betting platform at 99abgame.pro. This Privacy Policy applies to all users of the platform — whether you are browsing as a visitor, in the process of registering, or an active account holder placing bets on cricket, PSL, T20 fixtures, slot games, fish games, bingo or any other section of the site.

When we refer to "99ab Game", "we", "us" or "our" in this policy, we mean the operators of the 99abgame.pro platform. When we refer to "you" or "your", we mean any individual accessing or using the platform.

This policy covers personal data collected through the website itself, through your account activity, through PKR payment processing via JazzCash, Easypaisa, Raast, bank transfer and card payments, and through any communications you have with our support team. If you have questions about anything in this policy, our support team is available around the clock at [email protected].

2 What Personal Data We Collect

We collect only the information that is genuinely necessary to operate the platform, process PKR transactions, verify your identity, and comply with our obligations. Here is a breakdown of what we collect and when:

Registration Data

When you create an account on 99ab Game, we collect:

• Full name as registered on your identity document
• Date of birth (for age verification — you must be 18 or over)
• Email address
• Mobile number (used for account verification and support)
• Residential address in Pakistan
• Username and encrypted password

Identity Verification Data

To verify your identity before processing withdrawals or when required for account security, we may request:

• A copy of your CNIC (Computerised National Identity Card) or other valid Pakistani government-issued ID
• A selfie or live photograph for identity confirmation
• Proof of address such as a utility bill or bank statement issued in Pakistan

Activity & Usage Data

As you use the platform, we automatically collect information about your activity, including:

• Bets placed and game sessions on cricket, PSL markets, slots, fish games and bingo
• Deposit and withdrawal transaction records in PKR
• Login times, session durations and device information
• IP address and approximate location data
• Browser type and operating system
• Pages viewed and navigation paths on the platform

Communications Data

If you contact our support team or respond to platform communications, we retain:

• The content of your support enquiries and our responses
• Communication channel used (live chat, email)
• Time and date of all interactions

3 How We Use Your Personal Data

Every piece of data we collect has a specific purpose. We do not collect information for the sake of it, and we do not use your data in ways you would not reasonably expect. The table below summarises our primary data uses:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review stage. If your account is flagged by our security systems, a member of our team reviews the case before any action is taken.

4 Payment Data & PKR Transaction Handling

All financial transactions on 99ab Game are conducted in Pakistani Rupees (PKR). We support the following payment methods, each of which has its own privacy and data handling practices in addition to ours:

When you make a deposit or request a withdrawal, your payment method details — such as your JazzCash or Easypaisa mobile number, bank account number, or card details — are transmitted securely to the relevant payment processor. 99ab Game retains a record of the transaction amount, date, method and status for account management and regulatory compliance purposes.

We do not store full card numbers or CVV codes on our servers. Card payment data is handled by PCI-DSS compliant payment processors and is not accessible to 99ab Game staff in its raw form.

5 Cookies & Tracking Technologies

99ab Game uses cookies and similar tracking technologies to keep the platform functioning correctly, remember your preferences, and understand how players navigate the site. Here is what each category of cookie does:

Essential Cookies

These are required for the platform to work. They keep you logged in during a session, maintain your bet slip, and ensure PKR deposit and withdrawal pages function correctly. These cannot be disabled without breaking core platform features.

Performance & Analytics Cookies

We use analytics tools to understand which sections of the platform are most visited — for example, whether players prefer cricket betting, PSL markets, slot games or fish games on a given day. This helps us improve page layouts, load times and game discovery. The data collected is aggregated and does not identify you individually.

Functionality Cookies

These remember your settings and preferences — such as your preferred language, stake defaults in the betting interface, and notification preferences — so you do not have to reconfigure them on every visit.

Marketing Cookies

With your consent, we may use cookies to show you relevant promotions — for example, a PSL season bonus offer if you have recently been active on cricket betting markets. You can withdraw consent for marketing cookies at any time through your browser settings or account preferences.

6 Data Sharing & Third Parties

99ab Game does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your data only in the specific circumstances described below, and only to the minimum extent necessary:

Payment Processors

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, we must share the transaction data and relevant account identifiers with the relevant payment processor. Each processor handles your data under their own privacy policy.

Identity Verification Services

When we conduct KYC (Know Your Customer) verification — typically before your first withdrawal or if our fraud detection systems flag unusual activity — we may share your submitted documents with a third-party identity verification service. These services are bound by strict data protection obligations.

Game Software Providers

The slot games, fish games and bingo content on 99ab Game is powered by third-party game studios. These providers may receive anonymised session data to support game performance and RNG auditing. They do not receive your name, payment details or contact information.

Legal & Regulatory Disclosure

We may disclose your data to law enforcement authorities, regulators or courts if we are legally required to do so — for example, in response to a valid court order or a formal investigation into financial crime or fraud. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that 99ab Game undergoes a merger, acquisition or asset transfer, your personal data may be transferred to the acquiring party as part of that process. You will be notified before your data is transferred and becomes subject to a different privacy policy.

7 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after closure, in line with our legal obligations and legitimate business needs. The following general retention principles apply:

• Active accounts: All account data, transaction records and betting history are retained for the full duration of your account's active life.
• Closed accounts: Following account closure, core account and transaction data is retained for a minimum of five years to meet anti-money laundering and financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for five years from the date of submission or from account closure, whichever is later.
• Support communications: Records of support interactions are retained for three years from the date of the most recent communication.
• Marketing preferences: Consent records and marketing preference data are retained for as long as they are needed to honour your choices or until you withdraw consent.

Once the applicable retention period expires and there is no legitimate reason to continue holding your data, it is securely deleted or anonymised.

8 How We Protect Your Data

Protecting your personal data and PKR payment information is something we invest in continuously. The security measures we maintain include:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this is active.
• Encryption at rest: Sensitive stored data — including identity documents and payment records — is encrypted on our servers.
• Password hashing: Your account password is never stored in plain text. It is hashed using a modern one-way algorithm so that even our own team cannot read it.
• Access controls: Internal access to personal data is restricted to staff members who genuinely need it to perform their role. Access logs are maintained and audited regularly.
• Fraud detection: Our automated systems monitor for unusual login behaviour, atypical transaction patterns and signs of account compromise, flagging suspicious activity for human review.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

9 Your Data Rights

As a player on 99ab Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and the nature of your request.

10 Minors & Age Policy

We take age verification seriously. Date of birth is collected at registration and identity documents requested during KYC verification include date of birth as a standard field. If you are a parent or guardian and believe a minor may have registered on the platform using false age information, please contact us immediately at [email protected] so we can investigate and take action.

11 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we handle data, changes to the platform's features, or changes in applicable laws. When we make updates, the "Last Updated" date at the top of this page will be revised.

For significant changes — particularly those that affect how your data is used or shared in ways you might not expect — registered players will be notified via email or a prominent in-platform notification before the changes take effect. Minor clarifications and formatting updates may be made without notification.

We recommend reviewing this policy periodically, especially around major cricket and PSL seasons when we may introduce new promotional mechanics that involve personalised data processing.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please reach out to our team. We aim to respond to all privacy-related requests within 5 business days.